Privacy & Trust

Privacy Policy

Effective Date: 2025

Willowave — We collect what we need. We protect what you share. Always.

1Our Commitment to Privacy

Willowave is committed to protecting the privacy of everyone who interacts with our platform — clients, Working Partners, and visitors alike. This Privacy Policy explains what data we collect, how we use it, and the rights you hold over it.

We do not sell personal information. We do not use your data for advertising. We collect only what is necessary to deliver our services and improve the Willowave experience.

Privacy is not an afterthought at Willowave. It is built into how we operate.

2Information We Collect

2.1 Personal Information

When you interact with Willowave we may collect:

Full name, email address, and phone number.
Professional details including skills, experience, and portfolio for Working Partners.
Company or organisation name for client engagements.
Payment and billing details for project settlements.
Identity verification data during the Working Partner onboarding process.

2.2 Platform Usage Data

We automatically collect certain information when you use the platform:

Device type, browser, and operating system.
Pages visited, time spent, and interaction patterns.
IP address and approximate geographic location.
Session data and platform access logs.

2.3 Project and Collaboration Data

For active projects and partner engagements, we collect:

Project updates, deliverables, and platform communication logs.
Hours logged and task contributions by Working Partners.
Quality assessments and performance records used in incentive calculations.
AI assessment responses submitted during partner onboarding.

3How We Use Your Information

Information collected is used strictly for:

Verifying identity and onboarding Working Partners.
Managing client engagements and project execution.
Fair and transparent compensation processing.
Communicating platform and project updates.
Improving platform features and performance.
Maintaining records for legal compliance.

We do not use your personal information for targeted advertising and do not sell it to any third party under any circumstances.

Partner Dashboard & Earnings Transparency

Willowave maintains a Partner Dashboard that gives every Working Partner direct access to their own data — including project contributions, hours logged, incentive calculations, and full payout history. This transparency is a core commitment of the CaaS model.

Partner earnings data is accessible only to the partner themselves, project executors involved in relevant projects, and authorised Willowave administrators.

At Willowave, every partner has complete visibility into their earnings.

6Data Security

Willowave implements appropriate technical and organisational measures to protect personal information:

Encrypted storage and transmission of sensitive data.
Role-based access controls limiting data visibility.
Regular security reviews of platform infrastructure.
Secure handling of partner assessment and financial data.

While we take all reasonable precautions, no digital platform can guarantee absolute security. Please use strong credentials and report any suspected unauthorised access immediately.

7Cookies and Tracking

Willowave uses cookies and similar technologies to improve user experience, understand platform usage, and maintain session continuity. Cookies do not store sensitive personal information. Users may manage or disable cookies through browser settings, though some features may be affected.

8Data Retention

Willowave retains personal data for as long as necessary to fulfil the purposes in this policy, or as required by law. For Working Partners, data is retained for the duration of the partnership and for a reasonable period thereafter for legal and administrative purposes. Project data may be retained for portfolio, compliance, and dispute resolution.

9Your Rights

All users have the right to:

Access the personal information Willowave holds about them.
Request corrections to inaccurate or incomplete data.
Request deletion of personal data where there is no legal obligation to retain it.
Withdraw consent for non-essential data processing.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us. We respond to all requests within a reasonable timeframe.

10Third-Party Links

The Willowave platform may link to external websites or integrate third-party tools. Willowave is not responsible for the privacy practices of such platforms. We encourage users to review external privacy policies before sharing information with those services.

11Policy Updates

Willowave may update this Privacy Policy to reflect changes in our services, technology, or legal requirements. Updates will be posted here with a revised effective date. We encourage periodic review.

Get in Touch

For privacy-related questions or requests, please contact:

Email Supportteam@willowave.in

Official Websitewillowave.in